What strategy can help calm an angry person during conflict?

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Prepare for the Professional Security Institute Exam. Enhance your skills with flashcards and multiple-choice questions, complete with explanations. Successfully prepare for your test!

Staying calm in response to an angry person is a highly effective strategy during conflict. When emotions run high, maintaining a composed demeanor helps to de-escalate the situation. It serves as a stabilizing influence, allowing the conversation to shift from intense emotions to a more rational dialogue. By staying calm, you convey that you are in control of your emotions, which can encourage the other person to mirror that behavior and focus on resolving the issue rather than intensifying their anger.

Furthermore, when you remain calm, you can listen more effectively, respond thoughtfully, and demonstrate empathy. This does not only help in defusing tension but also shows respect for the other person's feelings, fostering a more productive conversation. Ultimately, this approach promotes understanding and collaboration, which is essential in resolving conflicts rather than making them worse.

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